We are a collective of creative thinkers and makers who love to build amazing brands, products and services.
We believe that harnessing creativity builds more successful and sustainable businesses; the data agrees with us!
Our values
Curious
Ask better questions so we can
experiment, learn and grow.
Playful
Let's have fun together. The best ideas come from an energetic, open mind.
Courage
We don't know if a concept is bad or good until it is tested. Let's go for it!
Ambitious
We don't need to "go big or go home." Let's set ambitious goals and work hard to achieve them.
Thorough
Pay attention to details that seem minor to others. Success lies this way!
Objective
Separate ourselves from the work and listen to others on how we make improvements.
The founder
Like any good story, and jump was born from frustration. We wanted to find better, more sustainable ways of doing business.
Melissa Clark
Founder & Head of Strategy
Reformed management consultant turned creative pioneer.
Melissa is a trailblazer in crafting propositions and experiences that shape better futures—transforming business challenges into opportunities for meaningful impact.
With over a decade of experience, she has led high-stakes brand, strategy, insight, and design projects across sectors, delivering groundbreaking solutions for global clients.
Her work speaks for itself: she helped the BBC launch a digital archive that immortalized WW2 stories, empowered Lush to revolutionize beauty through digital innovation, and collaborated with Coda to pioneer a next-generation digital publishing model. Most recently, she’s been at the forefront of decarbonizing commercial transport, designing strategies and digital products to help the European logistics sector transition to electric vehicles.
Melissa’s ideas and work have touched lives in more than 30 countries, driven measurable commercial success, and garnered accolades such as Fast Company recognition and Lovie Awards.
Her passion for blending creativity, sustainability, and technology seeks to shape the world one bold idea at a time.
How we work
Research and
insight led
We go deep to find the gold. We find opportunities for growth by talking to your audience.
Small, nimble,
senior team
We create the best digital products using a hands-on multidisciplinary team of designers.
Rapid
prototyping
Prototype early; get feedback often. Validate assumptions quickly. Move into build quickly.
Agile when
it works
We like to work agile, but we only ever employ the right process for your company.
Use data
to validate
Set up clear data structures to see what is happening and why—allowing us to improve.
Less presenting,
more work
You don’t pay us to make presentations
You pay us to build successful products.
Continuous
improvement
We continuously monitor performance, making changes to ensure long-term success.
Co-create
everything
The process is part of the answer. We love to work with you to identify opportunities and create the best possible outcomes.
Barclays
Punkt
Allstar
Nets
Moneycorp
Google Barclays Punkt Allstar Nets Moneycorp
Who we’ve partnered with
Research & Insights
Get insight you can act on
— Ethnography & Cultural Studies
— User Research & Testing
— Competitive Landscape Mapping
— Digital Benchmarking
— Brand + Experience Audits
— Trends + Futures
— Data Science
— Analytics + AI
Design Strategy
Unlock new growth opportunities fast
— Customer Experience Strategy
— Product and Service Strategy
— Brand strategy
— Value Proposition Design & Validation
— Innovation Strategy & Roadmapping
— Digital Transformation Roadmapping
— Scenario & Future Planning
— Programme Management
Experience Design
Deliver your promise in every interaction
— Service Design
— UX & UI Design
— Customer Journey Mapping
— Funnel Optimisation
— Design System Development
— Fully Responsive Digital Design Systems
— Brand Identity & Style Guides
— Usability Testing
Product Innovation
Take your business to the next level
— Product Strategy
— Design Innovation Workshops & Sprints
— Concept Development & Validation
— API Design & Development
— Technical Architecture Planning
— Organisational Design
— Data and Reporting Structures
— Product Optimisation & Scaling
Let’s start something special
We’ve helped businesses of all shapes and sizes to grow— from small innovations to big bangs.
Change doesn't have to be scary. Whatever your needs, we are here to help.