We are a studio of creative thinkers that love to build amazing brands, products and services
We believe that harnessing creativity builds more successful and sustainable businesses, and the data agrees with us!
Our values
Curious
Question everything so we can experiment, learn and grow.
Playful
Let's have fun together. The best ideas come from an energetic, open mind.
Brave
We don't know if a concept is bad or good until it is tested. Let's go for it!
Ambitious
We don't need to "go big or go home." Let's set ambitious goals and work hard to achieve them.
Thorough
Pay attention to details that seem minor to others. Success lies this way!
Objective
Separate ourselves from the work and listen to others on how we make improvements.
The founders
Like any good story, and jump was born from frustration. We wanted to find better, more sustainable ways of doing business.
Melissa Clark
Co-Founder & Head of strategy
Reformed management consultant. She is responsible for finding the propositions and experiences that build better futures and positively impact businesses.
With 10+ years of experience leading and delivering insight, strategy, brand, product and service design projects for international clients across sectors.
She has helped the BBC launch a digital archive for WW2, Lush revolutionise beauty through digital, and Coda create a new digital publishing model.
Her work has helped people in 30+ countries, achieved commercial returns, and been recognised by FastCompany and the Lovie Awards, which is also a plus.
Chris Rain
Co-Founder & Head of design
Designer first. He loves to ship products.
Chris passionately believes in uniting strategy, design and technology to build better businesses.
With a track record of over 15 years, Chris has consistently delivered top-notch products and services. His focus is on creating immersive experiences that forge strong connections with audiences.
Experienced in leading multidisciplinary teams across many design processes. He has extensive experience working with global brands (BBC, Virgin Atlantic, DAZN,
Google, Barclays, BSkyB and many more).
How we work
Research and
insight led
We go deep to find the gold. We find opportunities for growth by talking to your audience.
Small, nimble,
senior team
We create the best digital products using a hands-on multidisciplinary team of designers.
Rapid
prototyping
Prototype early; get feedback often. Validate assumptions quickly. Move into build quickly.
Agile when
it works
We like to work agile, but we only ever employ the right process for your company.
Use data
to validate
Set up clear data structures to see what is happening and why—allowing us to improve.
Less presenting,
more work
You don’t pay us to make presentations
You pay us to build successful products.
Continuous
improvement
We continuously monitor performance, making changes to ensure long-term success.
Co-create
everything
The process is part of the answer. We love to work with you to identify opportunities and create the best possible outcomes.
Barclays
Punkt
Allstar
Nets
Moneycorp
Google Barclays Punkt Allstar Nets Moneycorp
Who we’ve partnered with
Research & Insights
Get insight you can act on
— Ethnography & Cultural Studies
— User Research & Testing
— Competitive Landscape Mapping
— Digital Benchmarking
— Brand + Experience Audits
— Trends + Futures
— Data Science
— Analytics + AI
Design Strategy
Unlock new growth opportunities fast
— Customer Experience Strategy
— Product and Service Strategy
— Brand strategy
— Value Proposition Design & Validation
— Innovation Strategy & Roadmapping
— Digital Transformation Roadmapping
— Scenario & Future Planning
— Programme Management
Experience Design
Deliver your promise in every interaction
— Service Design
— UX & UI Design
— Customer Journey Mapping
— Funnel Optimisation
— Design System Development
— Fully Responsive Digital Design Systems
— Brand Identity & Style Guides
— Usability Testing
Product Innovation
Take your business to the next level
— Product Strategy
— Design Innovation Workshops & Sprints
— Concept Development & Validation
— API Design & Development
— Technical Architecture Planning
— Organisational Design
— Data and Reporting Structures
— Product Optimisation & Scaling
Let’s start something special
We’ve helped businesses of all shapes and sizes to grow— from small innovations to big bangs.
Change doesn't have to be scary. Whatever your needs, we are here to help.